When the world's largest retail bank's #Tokyo branch wanted to re-engineer their home loan application and #distribution #process covering sales staff at the branches, the #underwriting and #disbursement staff in the operations and risk management they chose TopTech for its proven expertise in this field.
Largest global retail banks Tokyo office.
Background & Challenge
Client wants to expand its Assets business. This means significant staff expansion to #support #operations and #underwriting. The asset operations process spans sales through #loan #disbursement. Organizationally, it means the process covers sales staff at the branches, the #underwriting and #disbursement #staff in the #operations and #risk #management. Currently, all the staff is very conversant with the paper-based process. While it is easy to come up with areas of improvement, a major challenge - as is always the case with any process improvement project - is to get the staff to change their habits and mindset for implementing the identified improvements.
Jointly working with the client the solution identified and defined by #TopTech includes:
In addition, a number of other #productivity raising issues
Reduce data entry errors through judicious use of pre-populated data, field-level checks and process
Quantitatively, implementing all the initiatives would lead to 30% to 40% productivity increase. It means raising the overall process capacity by the same degree