A #renewable #energy industry company had a need to bring some order and structure to their IT and enhance the IT #security so that their staff could become more productive and the sales people could access internal resources from the field. TopTech was chosen from among a few competitions as the Solution Provider and IT Partner.
Client
A Mega #Solar #powerplant #constructor of over 100 Mega Watts capacity from U.S.
Challenge
The client was looking for an IT #service #provider after a weak SOHO type IT setup was reaching to an end of life for 20 people user environment, and needed a drastic upgrade. With a need for an enterprise level #IT #implementation, this company was looking for an #IT #service #provider who can also support users after the upgrade.
Solution
TopTech provided the required solutions of #Windows AD domain on Windows #Server 2012 R2, its roaming profiles, server with #RAID5 disks, #dedicated #backup #storages, more effective wired LAN and WiFi setup and the latest client O/S.
Software: #Windows Server 2012 R2
Backup system: #RDX and #BackupExec 2012N
Network: #Yamaha #router and Yamaha APs, HP #Switching #hubs.
The housing for new #servers and devices was also upgraded by installing dedicated #server #rack in a secure place. We have also established a qualified user support structure with emphasis on points as shown below:
Documentation of the latest infrastructure setup in drawing and data sheets
Periodical visit to the office for on-site user support and device maintenance
Remote support using #Remote #Desktop for urgent support needs
Monitoring of servers and network devices in their health status
On-going technical improvement recommendation for infrastructure.
Benefits
Remote Login enabled users to work from home and sales people from the field
Regular support contract enabled the client to resolve IT issues quickly and in a timely manner which improved the user satisfaction
Remote Login enabled users to work from home and sales people from the field.
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